An Open Approach to Enterprise IT Monitoring

Large organizations are spending millions to monitor their plethora of discombobulated systems.  This spend seemed logical pre-Twitter when we didn’t really understand the power of combining a simple 140 character message with an open API. However, now is a great time for IT companies to rethink their enterprise and closed approached to monitoring.

Currently companies have invested dollars buying or building systems that page or email support staff and concerned IT managers.  Sometimes, a business owner is allowed to be on the notification list, but usually the message is closed and directed toward an assignment group or an individual that is expected to rectify the situation.  Post resolution, the business owner is left with questions and generally waits for something akin to a post-mortem report that details the timeline of events. [...]